Funding for property marketing.
Early access to deposits.

Rello's Marketing Loan provides finance to vendors to assist them with: • the upfront listing and advertising expenses payable to your real estate agent in order to market your property for sale; and • the costs of making minor repairs to a property prior to marketing the property for sale. Under a Marketing Loan, the Borrower must repay the full amount outstanding under the loan (i.e. the loan amount advanced plus any interest, fees and charges) at the end of the loan term, regardless of whether the property is sold within that timeframe or not.

1. A property owner has an unconditional contract for sale of their property, and wishes to access the deposit paid by the buyer prior to the contract settling. 2. The property owner sells to Rello a right to a portion of the future sale proceeds. 3. As the sale is settled, the property owner buys back that right from Rello, for the value of the funds provided plus a service fee.

For our marketing service, you must repay Rello on the earlier of: - If the property is withdrawn from sale, on the date of that withdrawal - If the property is sold, on the date the deposit is released to you - If the property is sold, on the settlement date - 180 days after the agreement is activated by Rello For our deposit release funding service, you must repay Rello on the earlier of the date the property is withdrawn from sale or the settlement date.

Rello charges a Service Fee based on the loan amount and an establishment fee of $30 on all approved applications. All applications subject to credit assessment and eligibility criteria. Other fees may apply.

For marketing costs, Rello typically will not advance more than 2% of what we believe to be a reasonable estimate of the sale price. For accessing a deposit, Rello will not advance more than 80% of the deposit held in your real estate agency's trust account, up to a maximum of $250,000. Rello assesses each request on its own merits considering the property, the listing, the estimated sale price, sales history, and other factors.

Rello does not require credit history checks for individual property owners. Rello does verify identity using Equifax Australia's proprietary services to ensure compliance with relevant regulation. All data is stored securely for periods determined by regulation. Refer to our privacy policy for further information.

Your agent does not sell or market Rello's services, nor does Rello pay "kickbacks" or incentives to agents. Agencies use Rello's payments platform to collect payments, with the choice of payment method in your control. Rello's platform ensures you ultimately approve your agreement and any subsequent changes, agencies cannot act arbitrarily to affect your contract with Rello.

The contract between Rello and you is between Rello and you. While some agencies will assist you managing the process: 1. Your agency is not responsible for your agreement or arranging the repayment. 2. You are responsible for reviewing and understanding the terms of your agreement. 3. You are responsible for ensuring any updates or changes to your sale process are advised to Rello.

First, clarify who your dispute is with, your agency or Rello. Most disputes around a property sale are between the property owner and their agency. Where you believe you do have a complaint or dispute with Rello's service: 1. Confirm you are clear on the T&Cs of your agreement with Rello. 2. Engage directly with Rello's support team, clarifying the nature of your dispute and the resolution you seek. 3. If you are not able to resolve things directly with us, you always have the right to complain to AFCA.

Rello won't provide the service unless we are confident that your property will sell within 180 days, for a value that clears debts + sale costs + repayment to Rello, ensuring Rello's service will not in itself cause you financial hardship. Where you do require financial hardship assistance, we'll work with you to achieve an affordable solution.

Rello is a privately owned Australian business started by a group of finance and technology professionals who believe that payments and compliance within the real estate industry should be a lot easier. We work with major Australian real estate brands and software companies to offer relevant, powerful, automated and integrated solutions for payments that ultimately add to the joy of a sale for property owners.

Rello operates a range of card and account-based payment services on behalf of real estate agencies in Australia. Card payments are handled via Nuvei Australia Merchant Services Pty Ltd (AFSL 524044). Account-based payments are handled via Monoova Global Payments Pty Ltd (AFSL 421414).