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Support, sales, or anything else, feel free to reach out. Or call us directly on 1300 815 923 or email support@rello.com.au.

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If you require an alternative payment arrangement, please share your details below and we'll do what we can to help. If you're experiencing financial hardship, please select "Apply for financial hardship support" above instead.

Default Interest applies. A Payment Arrangement incurs Default Interest of 24% per annum, fixed for the term of your loan.
How it's charged. Default Interest accrues daily and is debited to your loan account, including on the day the Total Amount Owing is repaid in full. Once debited, it becomes part of the Total Amount Owing, so Default Interest is then charged on it too.
If you miss the arrangement, it will be cancelled and the full amount owing becomes due immediately.
A caveat may be registered. In most cases we'll register a caveat on your property (if one isn't already in place). The fees to register and remove it are added to your agreement and payable by you. We'll tell you the cost, based on your property's location, before we proceed.
All applications are subject to credit assessment and eligibility criteria. Terms and conditions apply.

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Terms & conditions for your new payment arrangement

Your original Marketing Payment Agreement or Marketing Loan Contract ("Original Agreement") was provided by Rello Finance Pty Ltd ACN 633 994 859 ("Rello", we, us) for the purpose of deferring payment of listing and advertising costs ('Marketing Costs') associated with the sale of your Property pursuant to a Listing Agreement with your Listing Agent. Under your Original Agreement, you are not required to make any ongoing repayments during the loan term. On the Repayment Date, which is the earlier of Settlement, date of Deposit Release, date the Property is Withdrawn from sale or 180 days from the date we paid the Marketing Costs to your Listing Agent. You acknowledge that you have, or will, default on the payment required under the Original Agreement. By submitting this request for a Payment Arrangement: (i) You acknowledge your obligation to pay back the Total Amount Owing which includes the marketing funds disbursed to the Listing Agent for payment of the property listing and advertising costs (and other associated costs) associated with the sale of your Property and any fees charged by us (which includes any default interest and/or costs in securing our interest including a caveat if applicable), as per your Original Agreement and acknowledge that you are (or will be) in default under that agreement. (ii) You confirm by entering into this Payment Arrangement, we are agreeing to delay taking enforcement action against you for a period of time, even though the Total Amount Owing is currently (or will be) due and payable under the terms of the Original Agreement. (iii) You acknowledge our right to charge a Default Interest of 24.0% p.a. of the unpaid Total Amount Owing until repaid in full (calculated daily on the average outstanding balance). (iv) You authorise Rello to debit your Nominated Account for all Total Amounts Owing on each scheduled Repayment Date. (v) You intend and commit to adhere to your proposed Payment Arrangement. (vi) You reconfirm you consent to Rello lodging a caveat over the Property to protect Rello's interest in it under this agreement to secure payment of any money due to Rello. This Payment Arrangement will come into force when we confirm acceptance. We reserve our right to other means to recover the Total Amount Owing which may include listing a credit default and/or potential legal action. As long as this Payment Arrangement is adhered to, enforcement action under the Original Agreement will not be taken (the 'no action period').

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